Shipping, Return and Refund

Shipping Policy

Free Shipping
We offer free shipping on all orders, no minimum purchase required.

Processing Time
Orders are processed within 1–2 business days after purchase. Processing may take longer during peak seasons or due to unforeseen circumstances.

Delivery Time
Estimated delivery: 5–7 business days from the date of dispatch, depending on your location.

Order Tracking
Once your order ships, you'll receive an email with tracking details so you can follow its progress.

Shipping Address
We currently support one shipping address per order. Please double-check your address at checkout — once an order has shipped, we're unable to modify it. If there's an issue, contact us immediately at hamperlyyofficial@gmail.com.

International Orders
[If applicable] International orders may take longer to arrive and the recipient is responsible for any customs duties, taxes, or fees charged upon delivery.

Return Policy

We currently only accept returns for items that arrive damaged in transit. We do not accept returns for change of mind, incorrect size/color selection, or any other reason.

Eligibility

The item must be reported as damaged within 3 business days of delivery.
You must provide an unedited unboxing video as proof of transit damage, along with clear photos of the damaged item and packaging.
The item must be unused and in its original packaging.

How to Report Transit Damage
Email hamperlyyofficial@gmail.com or call +91 7597 925 249 within 3 business days of delivery with:

Your order number
Photos of the damaged item/packaging
The complete, unedited unboxing video

Once verified, we'll arrange a replacement of the damaged item.

Non-Returnable Items
Personalized, customized, or made-to-order products are not eligible for return under any circumstances, even if damaged in transit, please inspect these carefully at the time of delivery and report immediately if there is an issue, so we can assist on a case-by-case basis.

Refund Policy

We do not offer refunds.

All sales are final. In place of refunds, we offer a replacement for items verified to have been damaged in transit, subject to the Return Policy above.

If a replacement is not possible (e.g., item out of stock), we may offer store credit instead, at our discretion.

Cancellations

Orders can be cancelled within 24hours of placing the order, provided they have not yet been processed or shipped. Once an order is processed or shipped, it cannot be cancelled. Personalized/customized orders cannot be cancelled once placed, regardless of timing.

To cancel, email hamperlyyofficial@gmail.com with your order number as soon as possible.